Terms & Conditions

The rules that govern your use of The Practitioner Hub

Last updated: 5 August 2026

Operated by: Kelly Saynor / Medica Forte

Contact for data protection / general enquiries: info@medicaforte.com

These Terms and Conditions ("Terms") govern your use of The Practitioner Hub and your purchase of any subscription or one-off session from us. By creating an account, subscribing, or booking a session, you agree to be bound by these Terms.

1. About the Hub

The Practitioner Hub is a single subscription membership (£29/month plus VAT — £34.80/month including VAT at 20%) offering drip-fed module content, plus separately-sold one-off live Q&A / webinar sessions (£50 plus VAT — £60 including VAT at 20% each), open to both subscribers and non-subscribers.

Access to Module 1 is granted immediately on subscribing. Subsequent modules unlock every 4 weeks from your own individual enrolment date (i.e. on your personal Week 1 / 5 / 9, etc. schedule).

Pricing is a single recurring monthly fee. There is no instalment plan or early-bird pricing currently in place.

2. Accounts and eligibility

You must provide accurate, current information when creating an account. You are responsible for keeping your login details confidential and for all activity that takes place under your account, subject to Clause 6 (Account Security and Individual Use).

3. Fees and payment

Subscription fees (£29/month plus VAT — £34.80/month including VAT at 20%) and webinar fees (£50/session plus VAT — £60/session including VAT at 20%) are billed in advance and processed securely by our payment processor, Stripe. We do not store your full payment card details.

All prices quoted on the Hub are shown exclusive of VAT unless stated otherwise. VAT is charged in addition at the applicable UK rate (currently 20%) and will be shown separately, along with the total price including VAT, before you complete your purchase.

4. Right to Cancel — Waiver of the 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have a 14-day statutory cooling-off period in which they may cancel an order for digital content and receive a full refund.

Because The Practitioner Hub grants you immediate access to digital content on subscribing (Module 1 unlocks straight away), we ask you to expressly waive this right at checkout. By completing your purchase and ticking the relevant box, you confirm that:

you want us to begin providing the digital content to you immediately, before the end of the 14-day cancellation period;
you understand that, once you have accessed any part of the content, you lose your statutory right to cancel and receive a refund for that content; and
you expressly consent to this waiver, given freely as a condition of receiving immediate access.

This waiver applies only to your statutory cancellation right over the digital content already provided. It does not remove your separate right to cancel your ongoing subscription at any time — see Clause 5, "Subscription Cancellation" — and it does not affect any other statutory right that cannot lawfully be excluded.

5. Subscription Cancellation

You may cancel your subscription at any time. Your access will continue until the end of your current paid billing period; we do not offer partial refunds for any part-used month.

6. Account Security and Individual Use

Your subscription grants a licence for use by one named individual only.

Login credentials must not be shared, sold, transferred, or used by more than one person, whether inside or outside your organisation.
We reserve the right to monitor account activity for signs of shared or simultaneous use from multiple locations or devices.
Where we reasonably believe an account is being shared, we may suspend or terminate that account without refund for the remaining subscription period, and may require identity verification or a password reset before restoring access.
If your organisation needs access for multiple individuals, please contact us at info@medicaforte.com to discuss a multi-user arrangement — individual accounts may not be shared as a substitute for this.

7. Licence to Content — No Transfer of Ownership

Subject to your compliance with these Terms and continued payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and view the course content, videos, written materials, and other media on the Hub (the "Content") for your own personal professional development.

This licence is a right to view and use the Content on the terms set out here. It does not transfer any ownership of, or intellectual property rights in, the Content, the underlying website code, software, video, audio, or any other media (together, the "Media") to you. All Media and code remain the exclusive property of Kelly Saynor / Medica Forte or our licensors at all times.

You may not download (except where we expressly provide a download function), copy, reproduce, republish, redistribute, sell, sublicense, or otherwise exploit the Content or Media for any commercial purpose — including using it within your own paid teaching, training, or course materials — without our prior written consent.

This licence terminates automatically if your subscription ends for any reason, or if we terminate your account under Clause 8 (Code of Conduct).

8. Code of Conduct and Removal

We may remove a member from the Hub, without refund for the remaining subscription period, for misuse of the platform, sharing of login credentials (see Clause 6), abusive conduct towards us or other members, or any other material breach of these Terms.

9. Service Availability and Downtime

We aim to keep the Hub available at all times, but we do not guarantee uninterrupted, error-free, or continuous access to the platform, our hosting infrastructure, or any third-party service we rely on, including Wix, Stripe, Zoom, and YouTube.

We may suspend, restrict, or withdraw access to all or part of the Hub for maintenance, updates, or security reasons, or due to circumstances outside our reasonable control, including server failure, hosting provider outages, internet connectivity issues, or third-party platform downtime.

To the fullest extent permitted by law, we exclude liability for any loss, damage, or inconvenience arising from downtime, server crashes, or unavailability of the platform, including any claim for a refund of fees relating to periods of unavailability. Nothing in this clause limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under English law.

10. Limitation of Liability (General)

Save as set out in Clause 9, and to the fullest extent permitted by law, our total liability to you arising out of or in connection with these Terms, whether in contract, tort, or otherwise, is limited to the amount you have paid us in the 12 months preceding the claim. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.

11. No Certification or Accreditation

The Practitioner Hub is provided as ongoing professional support and educational content. It is not formal training or an accredited course, and no certificate or qualification is issued on completion of any module. Nothing on the Hub should be treated as accredited CPD unless expressly stated otherwise.

12. Professional Responsibility Disclaimer

Completion of Hub content does not constitute a licence to practise or any formal qualification.
Content is general guidance only and is not a substitute for your own clinical judgement, professional training, or insurance obligations.
You remain solely responsible for working within your own scope of practice and for maintaining your own appropriate professional insurance and registration.

13. Consumer status

We treat practitioners purchasing a subscription or webinar place as consumers (individuals), even where the purchase relates to professional development, unless you pay using a business card and request a business invoice. Where you purchase as a consumer, your statutory consumer rights apply in addition to these Terms, save where expressly and lawfully waived (see Clause 4).

14. Governing Law

These Terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions about these Terms can be sent to info@medicaforte.com.